Frequently asked questions
How do I install OXYGENE on my Mac?
- Download
oxygene_Installer.dmgfrom oxygene-app.com. - Double-click the
.dmgto mount it. - Drag the OXYGENE icon into your Applications folder.
- Launch the app from Launchpad or Applications.
On first launch, macOS may ask you to confirm opening an app downloaded outside the App Store: click Open. OXYGENE is notarized by Apple.
Is my Mac compatible?
OXYGENE runs on:
- macOS 14 (Sonoma) or later
- Apple Silicon Macs (M1, M2, M3, M4β¦) and Intel Macs
Check your macOS version under Apple menu β About This Mac.
How do I activate my Premium license?
- After your Stripe purchase, you'll receive your license key by email at the address used at checkout.
- Open OXYGENE and go to Preferences β License.
- Paste your key and click Activate.
Didn't receive your key? Check your spam folder, then contact support@oxygene-app.com with your Stripe receipt.
How does the 7-day free trial work?
Download OXYGENE and launch it: your 7-day trial starts automatically on first launch. During this period, all Premium features are unlocked with no restrictions and no commitment β no credit card required.
After 7 days, you can keep using the Diagnostics, Resale Prep and Mac Tutorials modules for free. Premium features remain accessible after purchasing the license at $14.99.
How many Macs can I install my license on?
Your OXYGENE Premium license lets you activate the application on 2 Macs simultaneously β for example your main desktop and a laptop.
If you switch Macs, you can deactivate the license on the old one from Preferences β License β Deactivate this device, then activate it on the new one.
Can I get a refund?
Yes. Per our refund policy, you can request a refund within 14 days of purchase, no questions asked.
Email support@oxygene-app.com with your Stripe receipt. Refunds are processed within 5-10 business days.
How do I update OXYGENE?
OXYGENE checks for updates automatically on launch. You can also force a check via OXYGENE β Check for updates.
Minor and major updates are included for life in your Premium license.
Does OXYGENE delete files without asking?
No, never. OXYGENE always shows the detected files and waits for your explicit confirmation before any deletion. You stay in full control at every step.
Deleted files are sent to the macOS Trash (unless you explicitly choose the multi-pass shredder in the Security module).
How do I uninstall OXYGENE?
- Quit OXYGENE if it's open.
- Drag the app from Applications to the Trash.
- Empty the trash.
To also remove preferences and residual caches, use the Applications module of OXYGENE before uninstalling β or manually remove ~/Library/Application Support/OXYGENE.
Is my data sent to a server?
No. OXYGENE is a 100% local application: all scans, analyses and operations happen on your Mac. No file, no photo, no password is sent over the internet.
Only exceptions: license verification and update checks, which require an occasional network connection. See our Privacy Policy.
Is OXYGENE on the Mac App Store?
Not yet. We're working on publishing OXYGENE on the Mac App Store. In the meantime, the app is available as a direct download from our site, notarized by Apple to guarantee security.
What languages is OXYGENE available in?
OXYGENE is translated into 6 languages: French, English, Spanish, German, Italian and Portuguese. The language is detected automatically based on your Mac's settings.
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